Return & Exchange Policy
At Nurah Jewels, your satisfaction means everything to us.
We want you to love your purchase, but if something isn’t quite right, we’re here to help with an easy return or exchange.
Return Window
You can return or exchange any item within 15 days of receiving your order.
Conditions for Return
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Items must be unused, unworn, and in their original packaging.
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We do not accept returns on items that show signs of wear or damage.
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Return shipping charges are the responsibility of the customer unless the item arrived damaged or incorrect.
How to Request a Return
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Contact our support team via WhatsApp or call at +92 345 4757773 within 15 days of receiving your order.
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Provide your order number and reason for return/exchange.
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We’ll guide you through the simple return process and take it from there!
Refunds
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Refunds are issued once the returned item is received and inspected.
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You’ll receive your refund through the original payment method within 7–10 business days after approval.
Exchanges
Need a different size or product? Let us know and we’ll arrange an exchange quickly, subject to availability.